Privacy Policy | Planning Onward Singapore

We may collect personal information that you voluntarily provide to us, including your name, phone number, email address, and enquiry details when you submit a contact form or communicate via WhatsApp.

We may also collect basic technical information such as your IP address, browser type, device type, and on-site interactions through cookies or similar technologies.

Your information is used to respond to enquiries, provide requested information, arrange consultations, and follow up on your requests.

We may also use aggregated and non-identifiable data to understand website usage and improve content, user experience, and service clarity.

This website may use cookies and similar technologies (such as pixels or tracking scripts) to collect basic usage data for analytics purposes. This helps us understand how visitors interact with our website, which pages are viewed, and how content is accessed.

Analytics tools and platforms may include services provided by companies such as Google and Meta. These services may collect anonymised, pseudonymised, or aggregated usage data in accordance with their respective privacy policies. Where possible, we aim to limit data to what is necessary for performance monitoring and content improvement.

You can usually manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality or limit your ability to use some features. By continuing to use this website without adjusting your settings, you consent to the use of cookies and similar technologies for the purposes described.

To improve our response quality and provide better context for your enquiries, this website may collect browsing interaction data during your session. This includes pages visited, actions taken (such as clicking on consultation buttons or opening FAQs), and the general sequence of your exploration on our site.

This journey data is stored temporarily in your browser and is only submitted to us together with your enquiry form (if you choose to submit one). It helps us understand your interests and provide more relevant, contextual responses to your questions.

Journey tracking data is used solely for enquiry handling and service improvement purposes. It is not used for individual profiling, advertising, or shared with third parties. The data is stored locally in your browser and is removed when you successfully submit an enquiry form, or when you clear your browser's local storage. It is not retained on our servers unless you submit an enquiry form.

If you choose to contact us via WhatsApp, your phone number and message content will be processed for the purpose of responding to your enquiry and providing relevant information.

Please note that WhatsApp is a third-party platform operated by Meta. Messages sent via WhatsApp may be stored on their servers and are subject to WhatsApp’s own privacy practices. We recommend avoiding the sharing of highly sensitive personal information through messaging platforms.

By initiating contact via WhatsApp, you consent to the use of this channel for communication.

We may use third-party tools or platforms to support website functionality, analytics, and communication. This may include analytics providers, messaging platforms, or hosting services.

These service providers are used solely to support our operations and are not authorised to use your personal data for unrelated purposes.

We take reasonable steps to protect personal data from unauthorised access, misuse, or disclosure.

We do not sell, rent, or trade your personal data. Personal data may only be disclosed where required by law or where necessary to respond to your enquiry or provide requested services.

Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws.

When personal data is no longer required, reasonable steps will be taken to securely delete or anonymise it.

Under Singapore’s Personal Data Protection Act (PDPA), you may request access to your personal data or request corrections if your information is inaccurate or incomplete.

You may also withdraw consent for the use of your personal data, subject to legal or contractual restrictions.

If you have any questions about this Privacy Policy, or if you wish to request access to or correction of your personal data, you may contact our Data Protection Officer (or designated representative) through our Contact Form .

We will respond to reasonable requests as soon as practicable in accordance with applicable laws.

For more information about PDPA generally, please visit the Personal Data Protection Commission's website at www.pdpc.gov.sg .